Adding hyperlink work note to RITM via workflow

[vw1]

Hi,

I have added a script below to add Work Notes to RITMs. 

var comment = 'Please follow the instructions on Connect: https://community.servicenow.com';
		
var req = new GlideRecord('sc_req_item');
req.addQuery('sys_id', ritmSysId);
req.query();
while(req.next()){
	req.comments = (comment);
	req.update();
}

This code resulted in a comment that shows hyperlink in Service Portal, but not in "Comment Added" email notification.

I have then tried the below script:

...
	req.comments = ('[code]<a href="https://connect.fg.rbc.com/docs/DOC-111720">' + linkName + '</a>[/code]');
	req.update();
...

Which then resulted in a hyperlink in "Comment Added" email notification, and a raw code line (e.g. [code]..[/code]) in Service Portal's RITM Ticket form.

 -> Similar to the screenshot:  

Would like to know if there is a way to display a hyperlink properly in both Service Portal and ServiceNow view of the RITM?

[Haikz1]

There is more information here: Formatting within Journal fields using HTML & [code]

[ServiceNerd]

https://youtu.be/tlCKSPD8IBQ