I have a catalog item that is available from our Service Portal. The form for this catalog item has a label variable with some instructions for viewing a knowledge base article. I would like to be able to format this text to be highlighted so that it...
Good Morning, I might be missing something really simple here, but I wanted to see if anyone had done/seen this. With the new flow designer if you use the Lookup Record action, is there a way to handle if no records are returned? I have a flow I've b...
I have added custom application for Review Meeting, and I have added defined workflow for that I can see it is attached and working through Active Context but dont know why it is not showing on Form Review Meeting, Show Workflow Link. Please help how...
Greetings!Is there a way to use email fields to set the caller of the Incident? Can a query be crafted within the Inbound Email Action to take the field, search the users table on it, and return the sys_id required? I'm a complete novice to Service...
Is it possible to apply filter on "Data Table from URL Definition" widget in ServicePortal. For example, display only logged-in user's results.Thanks!
Could someone please help with an amendment to a widget as its beyond my current scripting capabilities (which are limited at best!) I believe the Ticket Conversations widget is OOB, but I have attached our Body HTML and Server Side code just in case...
Hi, expert. when I change web browser size to small, then 3 lines button display(see attachment). What I want is change color. I think it can be changed by CSS in Header Menu widget. But I don't know what parameter should I change. If I'm wrong, let ...
We have a catalog task that ask the user some questions. There are about 20 on the task that the user must complete to be able to close the task. Many qestons are Yes/No answers. Some of the questions, if they answer Yes, we ask them to "Please speci...
I created a Variable Set with a Variable that has the same name as one of the fields on the Request Item table. The variable is on a Catalog Item. I need to allow changing the variable value in the Catalog Item view, and I need to get the new value o...
Hi We are trying to get a UI Page in Service Catalog (we are not in service portal but open to recommendation since we will be heading there in the future) Thanks in advance High Level: Displaying 3rd party data on self service catalog What we are ...
Newbie here, I have found an XML file I would like to import in to my instance. I have clicked in to a random table and right-clicked a column to select Import XML. After uploading the XML file to my instance, it takes me back to the previous screen ...
We are using to import the table using /api/now/v1/table/{tableName} and we specify the list of columns required comma separated in sysparm_fields. When the columns are added the REST API Get URL gets very long and its failing in ServiceNow with the...
I have several reference fields in a record producer. I do not want the user to be able to see the reference icon that appears once the field is populated. Please advise.
I have a simple record producer that seems to be configured identically to all of my other record producers but I cannot use it on the service portal and I get the message "You are either not authorized or record is not valid." Testing the code I see...
We've had an ask to add a UI Macro button to the caller field on Incident to show ALL the task related items to this particular individual versus just Incidents. We were going to just add a related list but they want to see this listing BEFORE they s...
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