I know how to check if a record is new in a client script by using g_form.isNewRecord(), but I want to check if the record is not new. Can anyone tell me how to do that? I'm trying to make work notes mandatory on AG change, but only if the incident i...
Could someone help me with this case? I tried to modify the properties of System Location Currency but did not work
Hi All, We are in the middle of making a large change to our change_request form. This will see us no longer use some old fields and the addition of some new fields. In order to handle existing changes I've made a view called 'legacy' and created a ...
Hi, I have minimal knowledge on Domain separation. My instance is domain separated, and a field on the incident form is not visible. It should be visible on incident form only in particular domain. The field is visible on our Dev instance but missing...
I created an outage which works fine if I start the outage right away but if I schedule a planned outage it will not fire. My thought is that because the notification for the immediate outage start begins when an event outage.begin.notif triggers the...
Hi All, 1) Requirement1 : I have on requirement that if user enters 3 time wrong password in LOGIN.DO page user profile should lock out.Currently i find one OOB script to lock user profile and its working for LOGIN.DO page. var gr = new GlideRecord("...
How is autoSysField(false) supposed to work? I'm trying to use it in a background script to retroactively update request record that are closed but still in the active state and I don't want the sys_updated_by and sys_updated_on to be changed. With t...
HI All, I want incident.state to be updated when an attachment/image is attached to the incident by the caller or opened_by. Scenario: In some cases we request the caller/opened_by to provide additional information in order to resolve an incident. As...
Hi Team, Platform is Jacarta I have an issue with deleting orphan records from sys_user_has_role table. Gee, answered, install plugin Contextual Security: Role Management Enhancements (com.glide.role_management.inh_count) https://community.service...
I tested ATF on March 5th and I selected the date on March 5th, the test passed. Until today I retest it and it failed because the date I selected is March 5th and the catalog item validation do not accept any date that is before today. It only allow...
I have been developing an application automate data exports from ServiceNow. Mostly everything works great but there is one issue that has been been bothering me for some time. When querying the Table API often response pages do not contain the numbe...
Hi, I have two choice fields that are populated in client scripts, with one field dependent on the other. The "level" choice options are populated based on the location field, and the "area" choice options are populated based on the level field. I ha...
I have a requirement to only show locations based on the affected users company. How can I achieve this? I have a location filed and an affected user filed. Location is a reference to cmn_location and affected user is a reference to sys_user.
I have a process question for fellow #ServiceNow developers. How do you manage your ServiceNow development cycle from request to completion? In ServiceNow using the Agile process? Epics > Stories, etc? Using SCRUM or Kanban-style board? If so, how ...
Hello, I have a " before query" business rule that displays info message. Before query business rule configuration is, When: Display Query Advanced tab: var c='Use * to search';gs.addInfoMessage(c); The issue is the inf...
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