Adding KB article only if special ref variable has particular variable

[FotinaG]

Hi Team,

I have a record producer, and in that I have a reference variables with application, I need to show KB article link on the form (in the backedn only, not service portal), when person choose particular application form this reference variable.

Do you know how to add it? is it an update in Table configuratio Incident in Contextual search? If yes, how i add condition on variable choice and not short description? I need it appear as a link, so person can open and read more.

Thank you.

Fotina

[FotinaG]

I think via contectual search, so after submit short description has name of application in it, i will read more about contextual search amybe...

Thank you so-so much for your time

[Ankur Bawiskar]

@FotinaG 

Sorry I am not getting the idea.

Please share the record producer form, variable config screenshots.