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11-24-2022 01:16 AM - edited 11-24-2022 01:17 AM
Dear community,
I was really impressed with the support available within this community and have been trying to solve an issue. I was asked to add a field to a record producer and make it mandatory sop appears in the required information tab. I could not find an article on this on the forum and figured it would be worth asking the question if anyone else had come across something similar.
I have added the field, location with the label of district and configured this to be mandatory. I get the star indicating it is mandatory but it is not a red one and as such the new field does not appear in the required information box
I have been trying to figure this one out for some time now, I had not been involved in the original build and cannot see how this is configured, below are the details of the current directorate field that does appear.
Is this controlled from somewhere else? Do any of you know where to find any information on how to configure fields on a record producer so they appear in the required information tab??
Many thanks again, will continue to look at tis and will post an update if I manage to figure it out .
Many thanks,
Nathan
Solved! Go to Solution.
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11-24-2022 02:07 AM - edited 11-24-2022 02:10 AM
Hello @Nathan Billing
On your first picture, the reason district is not showing in the required information is because its already filled out with data.
On the picture its shown as "Auckland" (I guess this might be the default value or because you didnt add "None" to the variable.
Under Type specification on the Variable i advise you to click "Include none". Which will make it look mandatory and make the user have to make an active choice and it will be shown in the "Required information"
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11-24-2022 01:27 AM
I believe only variables which are configured mandatory in variable configuration are shown as mandatory in Required information.
Did you verify the above point?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-24-2022 01:48 AM
Thanks for the response I had checked that, but the fields that do appear are not mandatory either so not sure if that is the reason, See below, Is that what you mean
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11-24-2022 01:32 AM
Hi Nathan,
Thanks for the detailed screenshots, it really helps speed up debugging. 🙂
In your record producer related list, there are Catalog Client Scripts and Catalog UI Policies. Can you check there if the fields are configured to be mandatory there?
You can mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!
Best Regards
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11-24-2022 01:56 AM
@mdash ,
Indeed they are mandatory within the catalog UI policies see below, one of the reasons I am so stumped, have configured things the same but is not working.