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Resolved! Error message response on POST method - REST Ful webservice

Hi,I have a requirement to create CMDB records using REST call from 3rd party application.When I am trying to create the record using 3rd party application I am able to insert the record but the status Showing as error.Below is the JSON response I am...

raj159 by Mega Expert
  • 2697 Views
  • 5 replies
  • 1 helpfuls

Resolved! Onchange client script when a field changes

Hi team, (i have couple of other validations so i am writing client script instead of ui policy) i am trying below script on onchange on emptype field, it is working fine for both if condition.  But when i change value to "employee" i am getting aler...

Deepthi13 by Tera Expert
  • 29888 Views
  • 13 replies
  • 4 helpfuls

Resolved! Making comments field mandatory in Service Portal

I want Comments field to be mandatory every time user Approves or Rejects a request. I tried using below link and was able to create comments box but it's not working properly, i can still Approve/Reject the ticket without entering any comments.. Kin...

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manibaig by Mega Guru
  • 3441 Views
  • 9 replies
  • 3 helpfuls

Resolved! This step failed because a client-side Javascript error was detected on the page being tested. See the logs and screenshots on the test result for details.

Hi All, Using automated testing framework I have created tests for Change Management and in a case where an Approver has to open an existing record from sysapproval_approver table so that he/she can approve/reject it, I am facing this particular issu...

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Geet Rana by Giga Contributor
  • 3882 Views
  • 3 replies
  • 6 helpfuls

Customize Approval Request notification

Hello.I would like to customize the OOB Approval Request notification that you get when you use the OOB Approval-User notification in the workflow designer.How do I customize this core component in the workflow designer? I assume SN allows you to cre...

pathat by Kilo Expert
  • 6853 Views
  • 9 replies
  • 2 helpfuls

Resolved! Get the catalog tasks of an RITM

Hi All,Could you please help me to get all the task numbers generated under an RITM and check for a particualar assignment group for that task..RITMxxxx-TASKxxx1-TASKxxx2-TASKxxx3How do i get this with the RITM's sys_id..

ramya0905 by Kilo Expert
  • 6397 Views
  • 9 replies
  • 0 helpfuls

Resolved! How to find no.of empty (no records) tables in servicenow?

Hi Guys, I am working on one requirement, which is finding the no.of empty tables in servicenow (no records).  What is the best way so that I can get them by script or filters, and I wanted to generate the report as well. please help me. thanks in ad...

Kumar26 by Tera Contributor
  • 3115 Views
  • 4 replies
  • 2 helpfuls

Exported report is showing values in seconds

When we generate report from incident_sla table, fields such as Duration, Business Elapsed time display values in hours / minutes / seconds. However if we export same report, then those values are displayed in seconds. How can we export same data whi...

getNextObjNumberPadded(); was not working

getNextObjNumberPadded(); was not working we had a history of duplicate numbers in a table, and implemented the recommended solution documented here: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/field-administrati...

cloudminus89 by Mega Contributor
  • 2374 Views
  • 1 replies
  • 2 helpfuls

Resolved! How to retrieve attributes from an XML

<?xml version="1.0" encoding="UTF-8" ?><test>        <one>                <two prova="ANNA">A</two>               <three>B</three>       </one>       <one>              <two prova="OSSO">C</two>             <three>D</three>      </one></test>   Hi co...

Resolved! Setting field values from email with special characters

I am trying to setup an inbound email action that set field values based on the email body text according to this SN article: Setting field values from the email body How would I be able to read body text that use special characters? One example is t...

Additional comments field on approval form: SP

Hello everyoneI have an Issue related to Additional comments field on Approval form, Service Portal. As per our design end users are redirected to Service Portal. End users/approvers can view the approval record and can accept/reject it directly from...

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Nitin_NOW by Tera Guru
  • 5594 Views
  • 15 replies
  • 0 helpfuls