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Resolved! Reporting on METRIC_INSTANCE

Hi All,I have a requirement in which I need to fetch the State duration of each states viz. New ,assigned, WIP .So I have configured one report on metric_instance table and querying it accordingly. While it suffice the requirement, but there has been...

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kirti0604 by Kilo Contributor
  • 5506 Views
  • 3 replies
  • 3 helpfuls

Reference icon field not visible

Hello, The refrence icon is not visible for the assignment group field which is reference field. In the same form, for other reference fields, the icon is visible. The screenshot is attached.  The same form, when we view by impersonating another end ...

reeba1 by Tera Contributor
  • 2958 Views
  • 12 replies
  • 4 helpfuls

How to remove the signature in Inbound reply message?

Hi Team, I have a requirement to capture only the content of the email body not with any signature. Please see the below screenshot In the above the actual comment is "Dev team non production testing please ignore if you get any emails wrongly" .I w...

gokulraj by Giga Expert
  • 4125 Views
  • 13 replies
  • 0 helpfuls

Inbound csv import starting at a specific row

I have an inbound action that is creating a data source from a csvOn import I have the inbound action set to current.header_row = 5I would expect the import to start from row 5 as header and then import the data from row 6 onward, however it keeps fa...

tricial by Giga Contributor
  • 3540 Views
  • 17 replies
  • 1 helpfuls

How to update/upgrade custom cloned Widgets?

Hi Everyone, As our organisation begins the process of updating to London I'm looking at our custom widgets (18 of them) which have been cloned from OOB widgets dating all the way back to the dark ages (Jakarta, lol) and I can see there are a few cha...

REST API Limitations

Is there a limit on how many records can be uploaded into ServiceNow via the REST API? I'm using a camel microservice to upload records into tables, and I get inconsistent results with serviceNow throwing different errors, like throwing an authentica...

danroga by Kilo Contributor
  • 5410 Views
  • 2 replies
  • 2 helpfuls

Don't Allow Submit With Invalid Field Input

I am using the showFieldMsg function to validate a MAC address field and it works great.  However, I don't want them to be able to submit if it is invalid and I would prefer not to clear the user input out of the required field to make this happen (i...

ashthompson by Kilo Contributor
  • 1432 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to autofill a text (description) field in a template.

Hello, I'm creating some standard change templates and we want the text field "Description" to autofill the current Month when the standard change template is chosen. For example: Description: Patching for the month of {javascript:get.CurrentMonth} T...

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Jacob I by Tera Expert
  • 1961 Views
  • 3 replies
  • 3 helpfuls

Resolved! Returning to last page after assigning incident

Greetings Folks A question about configuring instance behaviour. Currently, when our analysts assign tickets they open the ticket, categorize it, assign to the appropriate group and then hit the update button. Then they are sent back to the first pag...

Resolved! Advanced Condition "changes to"

Trying to convert this:Into script.Example:I know that my .CHANGESTO is illegal, but It's to illustrate my point.How can I get "changes to" into script?

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xiaix by Tera Guru
  • 13227 Views
  • 8 replies
  • 5 helpfuls