Adding multiple items from Glide list when creating a new record

[lrossy31]

Hello everyone,

I will like to confirm if the glide list field can only select multiple items from the list after the record has been saved. I tried to enter multiple records but only have the reference lookup and it is not after I save the record, that I can see the multiple select on the glide list field. Will appreciate if someone can confirm this is the normal behavior and/or if there is a workaround to allow the multiple selects to be available when a new record is been created.

[Amit Gujarathi · Accepted solution]

Hi @lrossy31 ,
I trust you are doing fine.

To confirm, yes, the glide list field in ServiceNow only allows for multiple selections after the record has been saved. When creating a new record, you can only select a single value from the reference lookup, but once the record is saved, you can then select multiple values from the list.

This is the default behavior of the glide list field in ServiceNow and there is no direct workaround to allow for multiple selections before the record is saved. However, there are a few ways to achieve a similar result.

One option is to use a related list instead of a glide list field. A related list can display a list of related records, and you can configure it to allow multiple selections right from the start. You can use a related list by creating a reference field that points to the table containing the records you want to select, and then configuring the related list to display that table.

Another option is to use a custom UI macro to modify the behavior of the glide list field. With a UI macro, you can add custom functionality to the field, such as allowing multiple selections right from the start. However, this option requires more advanced technical knowledge and may not be suitable for all use cases.