Adding the Date & Time for Side Bar Discussion Instead of Time

[FifaD]

Hi All,
Service now has the Sidebar Discussion when we click on the chat option on the top right corner as show in the below screenshot

After opening a record and click on start the conversation or open an existing conversation whenever a user chat then we are getting only the time in which the User is started the chat or pinged as shown in below screenshot

Could any one please suggest me to resolve or guide me how to add the Date and Time Instead of Time on the Chat Please.

Your help will be really appreciated please Thank you.

[sohitnayak]

Hello @FifaD ,

Were you able to find a solution to this? I wanted to make similar changes but not sure where to start.

Thanks!

Sohit

[PatnanaVasD]

Hi @FifaD ,
I'm also facing the same issue, Did you find any soltion for this if yes please help.
Thanks

[carlomorett]

Hi all, We raised the same question with ServiceNow support, who confirmed it is currently not possible to show the date in the discussion sidebar.

We will raise the enhancement proposal through their idea portal.