Adding variable values to additional comments within a workflow

[matthew_hughes]

I've got a catalogue item that populates the selected Configuration item within the 'configuration_item' field of the form,.

I've got a workflow activity that sends additional comments to the requestor if it's not approved within 30 days. 

However, what I'm wanting to do is get the value of the 'configuration_item' and put the name and number into the Additional comments alongside the ones I've defined in the above screenshot. I was just wondering if this is possible to do.

 

[Gopi Naik1]

Hi @matthew_hughes ,

Instead of set value use Run script activity with below code:

current.comments="your text"+current.<configuration item field name>;

[Ahmmed Ali]

Hello @matthew_hughes 

Use run script activity instead of set value activity. write below script in the activity:

current.comments = "Your_Text \n" + "Number: " + current.getValue("number") + "\nConfiguration Item: " + current.getDisplayValue("cmdb_ci");

[AnveshKumar M]

Hi @matthew_hughes ,

You can use ${current.configuration_item.name} in between your text to refer a field value, otherwise you can use run script activity to set the values.