addition of approver details on RITM in one comment

[RamuN]

Hi Team,

how to add list of approvers on RITM in a single comment 

or anyway to inform about approver details to the end user that request is pending with so on so approver 

please advice

[Community Alums]

Hi @RamuN ,

To add a list of approvers to a Request Item (RITM) in ServiceNow as a single comment, or to inform the end user about the approver details (e.g., who the request is pending with), you can follow one of these approaches:

1. Adding a List of Approvers in a Comment

You can use a Business Rule or Scripted Flow to dynamically collect and add the approvers to a comment field. The approvers can be fetched from the sysapproval_approver table, which tracks approvers for RITMs.

Steps:

• Script to Add Approvers to a Comment:

You can write a script in a Business Rule or Scripted Flow that gathers the approvers for the RITM and then adds them to a comment field (e.g., work_notes or a custom comment field).

// Get the RITM record
var ritm = new GlideRecord('sc_req_item');
ritm.get('<RITM_sys_id>'); // Replace with actual RITM Sys ID

// Get the approvers from sysapproval_approver table
var approvers = [];
var approverGR = new GlideRecord('sysapproval_approver');
approverGR.addQuery('document_id', ritm.sys_id);
approverGR.addQuery('state', '!=', 'approved'); // Exclude already approved
approverGR.query();

// Collect approver names
while (approverGR.next()) {
    approvers.push(approverGR.approver.name);
}

// Create a comment string
var approverList = 'The following approvers still need to approve your request: ' + approvers.join(', ');

// Add the approvers list to the RITM work notes
ritm.work_notes = approverList;
ritm.update();

Hi @RamuN ,i have tried on my PDF . it works. please try this ....!

[RamuN]

hi @Community Alums 

Thanks for quick response but which BR(async or after) and trigger condition ?

actually here i used async BR on approver table and also one check box with sleep time as 2 mins but not working it is working only for first time but second it is updating multiple times when multiple approval records

[Community Alums]

• Use an After Business Rule to pause and resume SLAs when the state is "Awaiting Approval."
• To inform users about the approvers, you can add a list of approvers to the RITM's comments or work notes using a Business Rule.
• You can also notify the end user via an email notification, showing them who the current approvers are.

[Anurag Tripathi]

That will be on the related list on RITM, why do do you need to add this on comment?