Email notification is not triggering(how to troubleshoot)

[satya kasina]

we have an email notification to trigger when any approver puts his comment to a request while approving the request, it was working before but now it is not working, we have checked the notification there are no changes done to the configuration how to find out what happened to the notification.

[J Siva]

Hi @satya kasina 
How did you verify that the notification is not working?
Did the user not receive any email? Have you checked the email logs?
Regards,
Siva

[Nawal Singh]

Hi @satya kasina ,

Please check the email notification trigger condition and test it again 

OR

share the screenshot here so we can help further!!

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh