Currently I have a BR called Work notes to RITM. This will copy what was put in the task under work notes and pull that up to RITM.
Here is the script:
What do I need to add to the script so additional comments (customer visible) gets copied up to RITM as well?
Hi John,
Not sure of already got the answer, got some time to do some testing as I promised and here is the test it did:
Type: Business Rule
Table: sc_task
Parameters: Run: Before insert and update
Filter Conditions: Additional comments or work notes changes
Script:
cascadeComment();
function cascadeComment(){
var gr=new GlideRecord("sc_req_item");
gr.get(current.request_item);
gr.work_notes=current.work_notes;
gr.comments=current.comments;
gr.update();
}
And I can see comments and work_notes are updated in activity formatter. Try this and see if this helps
I did that and it didn't copy to RITM. This is what I want to copy. If I update the top additional comments it will get copied to RITM
This is what happens when I right click additional comments customer visible.
we are currently on Instanbul
