Adding sentiment component to SOW title bar

[liam95regan]

Hi,

In a development environment we have the sentiment displayed in our service operation workspace incident record title, however in the higher environment which is configure the same, it isn't showing and isn't visible in the ui builder. 

Does anyone have any experience with this issue? The now assist skill is on and it seems all ux config is the same so i can't seem to understand why this isn't showing. 

Thanks,

Liam

[lauri457]

If the component is on the page composition

Do you have the macroponent definition on your downstream instances?

/sys_ux_macroponent.do?sys_id=705ba02a33531210e7ebb6919e5c7b3d

And do you have the page prop set correctly which defines the visiblity of the component?
/sys_ux_page_property.do?sys_id=e19c9867fb171210561ff9f66eefdc99

/sys_ux_client_script.do?sys_id=b1fbdecf33db5210e7ebb6919e5c7be3

//name: sentiment/isHidden
function evaluateProperty({api, helpers}) {
	return api.context.app && api.context.app.tablesSupportingSentiment && !api.context.app.tablesSupportingSentiment.split(",").includes(api.context.props.table);
}

[liam95regan]

Yes I have all of these set up exactly the same in both environments yet only shows in the lower test environment. 

Thanks,

[lauri457]

I'd imagine they are not the same if it's not working, you'd need to send some screenshots. Are you using the OOB srp record variant of the record page on both instances? Have you updated the SOW app on both?

[liam95regan]

All of those pages are set up the same in both environments yet one environment shows the UXC sentiment component and one doesn't, any specific screenshots you need?