in survey How to make question 3 should be visible if any of question 1 and question 2 is No.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
17m ago
I am building a ServiceNow survey with three Yes/No type questions. I need to configure conditional visibility (dependencies) based on the following logic:
- If Question 1 is No → Question 3 should become visible.
- If Question 1 is Yes → Question 2 should become visible.
- If Question 2 is No → Question 3 should become visible.
Essentially, Question 3 needs to appear if either Question 1 is "No" OR Question 2 is "No". Since out-of-the-box ServiceNow survey dependencies only allow a question to look at a single parent question, how can I configure Question 3 to be conditionally dependent on both Question 1 and Question 2?
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
6m ago
that's correct OOTB it supports only 1 dependency
Approach
-> create 2 separate questions for Question 3 each with it's own dependency
Something like this
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
