Additional Comments field not available into Service portal Incident

[Deepa12]

Hi,

we had upgraded australia version into test environment recently.

during testing, i raised incident into serviceportal page.

After incident submission, i found that additional comments field not available for ITIL, Business Stake holder role instead of that worknotes field available into Service Portal incident. 

end user only view additional comments field. below is the screenshot 

ITIL\Business Stake holder\Admin Service portal incident display:

End user screenshot:

I want to update Additional comments should be visible for ITIL\business stakeholders license users also instead of worknotes field. please assist me how to modify. thanks.

[Courtney Yurt_]

We are experiencing this issue as well and are using the OOTB Standard Ticket Page widget(s). We are on Employee Center Pro for HR.

1. Parent table sn_hr_core_case is resolving to comments_and_work_notes. - FAILING
2. Child HR tables are resolving to Additional Comments (Client Visible). - PASSING

We have a HI ticket open but curious on work arounds in the meantime.