Additional comments field on approval form: SP

Nitin_NOW
Tera Guru

‎11-01-2017 01:54 PM

Hello everyone

I have an Issue related to Additional comments field on Approval form, Service Portal. As per our design end users are redirected to Service Portal. End users/approvers can view the approval record and can accept/reject it directly from the form.

I see an issue whenever an end user tries to reject the request, it gives a pop up message 'Do not forget to enter comments' but it does not show the field to enter the comments or I can say there is no field for them to update the comments and reject,

find_real_file.png

Actually there is a field which is residing on the 'Activity stream' on the approval record but only visible to ITIL and admins if they navigate to SP. The yellow part in the image is where approvers can enter their comments and hit reject.

find_real_file.png

If you can look at my two screenshots, the 1st one is visible only to end users who do not have any roles. The second one is for ITIL and Admin.

I see this form is coming from a page (id=approval) and I have checked the widget code as well, but no luck

FYI - We are experiencing this Issue in Istanbul as we recently upgraded from helsinki. In helsinki we don't see this issue and works for everyone.

Any suggestions or thoughts on this part?

Thanks

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SRJ
Tera Contributor

‎01-07-2019 10:33 PM

HI , 

 

I have added 'manager' field in the 'User Profile widget' to edit by user. 

 <p ng-if="::displayField('sys_user', 'manager', true)"><strong class="pad-right">${Manager}</strong><sp-editable-field editable-by-user="data.isLoggedInUsersProfile" table="sys_user" table-id="data.sysUserID" field-model="data.sysUserModel.manager"></sp-editable-field></p>

help me how to view Users as a manager if u_manager_flag checked. Dont want to see all the user from sys_user table.

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