Additional comments field on Incident form

[priyankapalaska]

Hi,

On incident form, there is are two fields under Notes tab- Work Notes and Additional Comments (Customer Visible)

I want to know where these fields are stored/ configured. Because when I search in incident table I found comments as a field with label Additional Comments, but I am doubtful why it is showing Additional Comments (Customer Visible) on form.

One more question I have that from where we can put the placeholder in text fields.

Appreciate your quick response.

Thank you,

Priyanka

[Mihir Mohanta]

This label is defined in the on load client script named: Modify Comments Label

[manishaidhate]

Hello Priyanka,

There will be client script on Task table as below ,

Not sure about placeholder.

Thanks,

Manisha Idhate