Address lookup capability
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3 weeks ago
Does ServiceNow have a built-in address lookup capability (without a paid 3rd party integration)?
I'm looking to improve the user experience on our Service Portal catalog items.
Currently, users have to manually enter:
- Address Line 1
- Address Line 2
- Town/City
- County/State
- Postcode/ZIP Code
Ideally, I'd like users to either:
- Enter their postcode/ZIP code and be presented with a list of matching addresses to select from, or
- Enter a postcode/ZIP code and house number, with the remaining address fields auto-populated.
I know it's possible to integrate with providers such as Google Places, Loqate, AddressBase, Ideal Postcodes, etc., but these typically require a subscription.
Given how common address lookup has become across modern websites and applications, I'm surprised I haven't been able to find an out-of-the-box ServiceNow capability for this. It feels like a fairly fundamental user experience requirement rather than a niche use case.
My question is whether ServiceNow now provides any native address lookup functionality, or if there is a way to accomplish what I need without using a paid service.
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3 weeks ago
ServiceNow does feature an Address (Simple) field type (and location lookup capabilities in specific modules like Order Management), but this feature still fundamentally relies on connecting to an external third-party provider via system properties (such as the Google Places API) to pull actual address suggestions.
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