ADFS Saml sso Login issue

[mehak1890]

Dear All,

I have configured ADFS/ SAML in ServcieNow as per this videoHow to Configure ADFS 2.0 to Communicate with SAML 2.0 - YouTube

In Last during testing, Test the ADFS configuration

https://adfs.abc.com/adfs/ls/idpinitiatedsignon.aspx

its first ask me to select identifier which i configured in ADFS, afterthat its asked me to enter credentials and after that I navigated to ServcieNow instance.

Next step, i changed the setting as per documentation, "Enable external authentication" in SAML servcienow properties and logout and login again.

Now, when customer hitting https://adfs.abc.com/adfs/ls/idpinitiatedsignon.aspx   url and entering AD login details then he is able to navigate servcienow instance. And when he is hitting direct servcienow url then page is coming totally blank page.

I'm also facing same issue, SSO means servcienow instance page directly opened without credentials, but its not.

Pls pls help its very urgent.

Thanks,

Mehak

[corina]

Hello Mehak.

With your debug enabled, what do you see in system logs?

https://yourinstance.service-now.com/syslog_list.do?sysparm_query=sys_created_onONToday%40javascript...

[mehak1890]

Hi Corina,

PFB the logs screenshot.

Thanks,

Mehak

[corina]

Here is no error, Is this all oyu are seeing? normally you should have some more logs.

[mehak1890]

Hi Corina,

PFB screenshots.

2018-01-30 12:38:34	Information	Read from property : glide.authenticate.sso.saml2.clockskew, value : 60	*** Script
Select record for action	Preview	2018-01-30 12:38:34	Information	SAML assertion is not encrypted.	*** Script
Select record for action	Preview	2018-01-30 12:38:34	Information	SAML2 SessionIndex: _77ff5636-7a3f-43a6-b1dd-93ed5f5172cd	*** Script
Select record for action	Preview	2018-01-30 12:38:34	Information	Read from property : glide.authenticate.sso.saml2.idp, value : http://adfs.hes.scot/adfs/services/trust	*** Script
Select record for action	Preview	2018-01-30 12:38:34	Information	Read from property : glide.authenticate.sso.saml2.service_url, value : https://hesdevelopment.service-now.com/navpage.do

Thanks,

Mehak