New Dev Instance - Admin login no longer working

[Beth2]

I requested a new PDI yesterday (dev281093).  I logged in using the admin credentials with no issue.  I had to do some research to remind myself how to get to the glide records.  I went back to the dev instance and within minutes, I was logged out.  I now can not log in to the instance.  The instance must still exist, because I can get to the login screen, but the supplied admin password doesnt work (error:  Username or password invalid).

When I log into the developer website, it is showing me a button to get a new instance.

Where did yesterdays instance go, or what happened to the admin password?

[Nikhil Bajaj9]

Hi @Beth2 ,

No one can tell that what happened to that PDI and unfortunately no support is provided by servicenow for PDI. so now you have 2 options - Try to reset admin password from developer site or get a fresh instance.

[Dr Atul G- LNG]

Hi @Beth2 

Follow these steps—might be helpful.

_ login in to developer.servicenow.com

- 

and try with new password.

if still not work, reset the instance:

[RaghavSh]

@Beth2 I dn't belive there is any support for PDIs and for some reason your instance is reclaimed.

For future refer below link to backup your PDI:

https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/ 

[kaushal_snow]

Hi @Beth2 ,

Sometimes ServiceNow forces a password reset after provisioning. If that happened, the initial password you used may be invalid now..... Try Reset Instance Password action on the Developer portal.....(FYI..If the instance is inactive for a longer time, it may have been reclaimed or reset. In such cases the login credentials may change or the instance may be replaced.)

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