ADFS Saml sso Login issue

[mehak1890]

Dear All,

I have configured ADFS/ SAML in ServcieNow as per this videoHow to Configure ADFS 2.0 to Communicate with SAML 2.0 - YouTube

In Last during testing, Test the ADFS configuration

https://adfs.abc.com/adfs/ls/idpinitiatedsignon.aspx

its first ask me to select identifier which i configured in ADFS, afterthat its asked me to enter credentials and after that I navigated to ServcieNow instance.

Next step, i changed the setting as per documentation, "Enable external authentication" in SAML servcienow properties and logout and login again.

Now, when customer hitting https://adfs.abc.com/adfs/ls/idpinitiatedsignon.aspx   url and entering AD login details then he is able to navigate servcienow instance. And when he is hitting direct servcienow url then page is coming totally blank page.

I'm also facing same issue, SSO means servcienow instance page directly opened without credentials, but its not.

Pls pls help its very urgent.

Thanks,

Mehak

[Steven G_]

Hi Mehak,

log in to your instance through it directly https://intancename.service-now.com/login.do, use a local account to get in. Let me know if you get access back to your instance

[mehak1890]

Thanks got it:-)