We have ADO ServiceNow integration and the integration is working:
Tags field sync is not working as expected for one scenario even though the integration is working.
So, we created a custom string type field on ServiceNow side and mapped it with the ADO tags field (System.Tags) in the mapping.
After my testing on ADO Tag field below are the results:
Working:
1. ADO Tag sync is working and values flow from ADO to ServiceNow when adding/removing a value on ADO side.
2. ADO Tag sync is working and values flow from ServiceNow to ADO when adding a value on ServiceNow side.
Not Working:
1. ADO Tag sync is not working and values DOES NOT FLOW from ServiceNow to ADO when removing a value on ServiceNow side.
Why is that and how to fix it?
Please help!
Thanks
