Impersonation : Bad Request (400) error

[Neetu2000]

While impersonating a user its showing an error as:

Bad Request (400)
A Bad Request (400) error has occurred. Please check that your instance is running and refresh.

Refresh


Thanks in advance

[Amit Verma]

Hi @Neetu2000 

Refer below links which could be useful :

https://www.servicenow.com/community/developer-forum/unable-to-impersonate-to-user/m-p/1391147/page/...

https://www.servicenow.com/community/developer-forum/bad-request-while-impersonating-user/td-p/26814...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962492

Thanks and Regards

Amit Verma

[Dnyaneshwaree]

Hello @Neetu2000 ,

This error indicates that the request sent to the server is incorrect. so, please check few things like - network issues, browser cache, authentication,  URL , Instance is logout, etc. 
OR
Wait and try after sometime.

If my solution helps you any way then mark it as accepted and helpful.

Thank You!!

[Sujit Jadhav]

Hello @Neetu2000 ,

Just try to update your browser(if required) or clear the cache or check your internet connection might it work.

By trying all these if not work then follow this : https://www.servicenow.com/community/developer-forum/bad-request-while-impersonating-user/td-p/26814...

Thanks and Regards,

Sujit

Please mark this response as correct or helpful if it assisted you with your question.

[Sandeep Rajput]

@Neetu2000 Please check this support article from ServiceNow https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962492 and see if there are any query BR defined on your sys_user table which is causing this.