Advanced Search in Service Portal

[Vikram3]

Hello,

Normal search is working fine in SP, it shows catalog items.

Now my requirement is for using keywords search. If an dropdown option is typed in search bar the appropriate catalog item should be opened.

For eg,

If I type 'Windows' in searchbox, it should open IT Request catalog item.

IT Request catalog item has a field called 'Operating System' and field value(dropdown) as Windows.

[m_osborne · Accepted solution]

Hello!

If you pull the Meta field into your catalog item, you will have the flexibility to add key words (like tags) for Service Portal searching (granting you have a Search Source for the service catalog).

For instance, I have a catalog item for Printer Issues, in my meta field, I added words like the following:

Now, if a user types "ricoh" into the search bar, Printer Issues will be a returned result. The underscores are ignored and are just there for me to spot the separate words easily. Please note that hyphenated versions of keywords should be included as a tag in the Meta field.

I hope this helps!

-Mel

[Vikram3]

Excellent. Thanks for the answer.