Advice on how to add editable variables into an email notification

[Thereza Van der]

Good afternoon 🙂

I would like advice on what is the best way to add editable variables into a notification email please? I have an idea reservoir catalog item where people can add ideas but the manager needs to approve or reject it and before it is approved, there's a few variables that need to be populated. Not all managers have the ITIL role so I thought it might be better to try to add the variables into an email notification instead?

Any ideas/advice would be appreciated thanks.

[pavani_paluri]

Hi @Thereza Van der ,

Have you tried updating them via inbound action. 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P