affected ci and impacted ci in servicenow

[Mark Wood]

Hello Experts,

I am new in CMDB can anyone guide me on what is affected ci and impacted ci in ServiceNow with a simple example?

Thank You.

[Sohail Khilji]

@Mark Wood ,

The affected CI is one which may get affected by the change (Before-Change)

The impacted CI is one which is impacted by the change made (Post-Change)

I hope this answers your question,,,

[AndersBGS]

Hi @Mark Wood ,

Please find the product documentation here which describes the differences: https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/change-manageme...

If my answer has helped with your question, please give a thumb up and mark my answer as accepted solution.

Best regards

Anders

[Manmohan K]

Hi @Mark Wood 

In the "Affected CIs" tab, you document the configuration items (CIs) that you intend to modify during the implementation of the change.

The "Impacted CIs" tab is populated with the CIs or services that may be affected as a consequence of the changes made to the CIs listed in the "Affected CIs" tab. The impacted CIs have a direct relationship with the affected CIs, which can be traced and tracked in the Relationships table.

For example, let's consider a scenario where there is a server hosting a web application. Now, if the server's hardware is scheduled for an upgrade, you would create a change record and include the server in the "Affected CIs" tab, as it is the CI undergoing modification.

In the "Impacted CIs" tab, you would list the web application since it relies on the configuration items being modified. Any changes to the server hardware may impact the functionality or availability of the web application.

[jospital]

Thanks Mike, are the CIs in the Impacted CIs area manually entered, added via relationships to the Affected CIs or both?