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12-08-2020 09:44 PM
Hi All ,
We try to auto populate the Impacted services based on affected CI in change/incident form , How to achieve this ?
As of now , if we choose CI in configuration item field , it will show the same CI in affected CI tab & want to populate impacted services related this CI
We have dependency map/relationship in CMDB , but we don't have Service mapping ITOM
Solved! Go to Solution.
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12-08-2020 11:17 PM
Hi,
Steps below
1) create after insert BR on task_ci table with valid condition so that it works only for INC and CHG
2) then for each insert insert record into task_cmdb_ci_service with the value from CI and Task from Task CI Table
Condition: current.task.number.startsWith('CHG') || current.task.number.startsWith('INC')
Script:
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var gr = new GlideRecord('task_cmdb_ci_service');
gr.initialize();
gr.cmdb_ci_service = current.ci_item;
gr.task = current.task;
gr.insert();
})(current, previous);
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-08-2020 09:59 PM
Hi,
Can you please share some details around the form etc with screenshot what is required
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-08-2020 10:13 PM
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12-08-2020 10:50 PM
Affected CI table - task_ci
Impacted Services is different table -> task_cmdb_ci_service
You need to create an entry in that table for that CI and Task - CHG OR INC
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-08-2020 11:05 PM
How to create a entry here ? Is this required ITOM model of Service mapping?
Can you help me in ?