Affected CI & auto populated of Impacted Services ?

sukran
Mega Sage

Hi All ,

We try to auto populate the Impacted services based on affected CI in change/incident form , How to achieve this ?

As of now , if we choose CI in configuration item field , it will show the same CI in affected CI tab & want to populate impacted services related this CI

 

We have dependency map/relationship in CMDB , but we don't have Service mapping ITOM

1 ACCEPTED SOLUTION

Hi,

Steps below

1) create after insert BR on task_ci table with valid condition so that it works only for INC and CHG

2) then for each insert insert record into task_cmdb_ci_service with the value from CI and Task from Task CI Table

Condition: current.task.number.startsWith('CHG') || current.task.number.startsWith('INC')

Script:

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

var gr = new GlideRecord('task_cmdb_ci_service');

gr.initialize();

gr.cmdb_ci_service = current.ci_item;

gr.task = current.task;

gr.insert();

})(current, previous);

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

13 REPLIES 13

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Can you please share some details around the form etc with screenshot what is required

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  Find my screenshot below

 Affected CI's ( TEST) , then how to populate impacted Services tab ?

I guess , its needs to populate child CI in the Impacted Services?

find_real_file.png

@sukran 

Affected CI table - task_ci

Impacted Services is different table -> task_cmdb_ci_service

You need to create an entry in that table for that CI and Task - CHG OR INC

Regards
Ankur

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar - Is there is way to auto populate those impacted services based on affected Ci selection ? 

How to create a entry here ?  Is this required ITOM model of Service mapping?

Can you help me in ?