copy catalog task activities to ritm

[jameshamptontp]

Is there a script available that copies the worknotes entered on a catalog task back to the parent RITM record?   We are using the RITM record to provide status back to the users via the portal.

[Chuck Tomasi · Accepted solution]

Hi James,

Nothing out of the box, but you could create a business rule that does this easily enough.

Name: Copy task work notes to RITM

Table: Task (sc_task)

Insert: checked

Update: checked

When: After

Advanced: checked

Condition: Work notes Changes (or in the condition field: current.work_notes.changes())

Script:

(function executeRule(current, previous /*null when async*/) {

   var gr = new GlideRecord('sc_req_item');
   if (gr.get(current.parent)) {
       gr.work_notes = current.work_notes;
       gr.update();
   }
})(current, previous);

You said work notes. Change to 'comments' where appropriate if that's what you meant.

[jameshamptontp]

Thanks Chuck.   This worked perfectly.

[Chuck Tomasi]

That's good. It was untested.

[Joshua Cassity]

I tried doing this exact same thing in our instance but it didn't work for me for some reason.

Any suggestions?