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After australia upgrade, issue into dashboard.

Deepa12
Tera Contributor

3 hours ago

Hi,

 

we had recently migrated to Australia upgrade. The ITSM dashboard has access to ITIL, Business Stakeholder role can able to view it but after upgrade, the ITIl, business stakeholder users getting the attached error message. please assist me to fix this issue.thanks.

Deepa12_0-1784792233482.png

 

Deepa12_1-1784792459111.png

 

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2 REPLIES 2

Tanushree Maiti
Tera Patron

2 hours ago

Hi @Deepa12 

 

Just once Grant the survey_reader or survey_admin role to the affected users and revalidate.

KB0714739 Unable to report on Survey or Assessment tables 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Dr Atul G- LNG
Tera Patron

2 hours ago

Hi @Deepa12 

It looks like this may be an ACL or role-related issue. Please refer to the KB article for the same issue, or try repairing the PA plugin once and check again.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714739

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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