After Cloning Servicenow instance facing Flow designer issue.

Rahul63
Tera Contributor

‎03-30-2025 10:35 PM - edited ‎03-30-2025 11:52 PM

Hello everyone, We have cloned our ServiceNow instance with Production. After cloning I'm facing below issue for all the flows & subflows. Error :- "Your flow cannot be found. Flow sys_id:nnot invoke "com.glide.flow_design.action.model.Flow". 

Rahul63_0-1743399308601.png

Also, after creating a new flow & selecting a trigger getting "Internal Server Error".

Rahul63_0-1743403907869.png

 

 Thanks in advance.

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Rahul63
Tera Contributor
In response to Dr Atul G- LNG

‎03-30-2025 11:43 PM

Hello @Dr Atul G- LNG , I have tried repairing the plugin but still facing same issue. 
Thank you for your response.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Rahul63

‎03-31-2025 12:01 AM

Hi @Rahul63 

Thanks for the update. Please log a support case now, as the plugin update didn’t work. There might be some missing code from the upgrade, and the support team can assist with this.

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J Siva
Tera Sage

‎03-30-2025 10:53 PM

Hi @Rahul63 
Are you facing this issue on all the flows or just with the specific flow?
If it's on the specific flow, then it could be because of invalid data pill reference in any one of the flow actions. i.e one or more inactive fields might be referred in any of the flow actions can caise this issue.
Reagrds,
Siva

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Rahul63
Tera Contributor
In response to J Siva

‎03-30-2025 10:59 PM

Hello @J Siva, I'm facing this issue for all the flows & sub flows.

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J Siva
Tera Sage
In response to Rahul63

‎03-30-2025 11:10 PM

Better you can raise a support case with vendor and see what they suggest.
Regards,
Siva

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