after closing incident work notes is not seen in my custom table

[hatazhix]

Hello,

I would like to be able to see work notes and write on them after closing incident in my custom table. I have tried to enable ACL to itil user to be able to write work notes but the problem is that itil user cannot see the work notes of additional comments after ticket is closed.

My table is extended from task table so it has all basic features.

[kenrempe]

Hello Hai, did you find what was preventing work_notes from being visible?

Thanks, Ken

[The SN Nerd]

I see, you can't watch work notes in the latest UI.

You should be able to determine the cause using the sides notes I suggested.

I can't comment on the configuration of your system.