After configuring AI Search, our service portal search suggestions are opening up ITIL page

Go to solution
Rajini2
Mega Sage

‎11-15-2023 02:27 PM

After configuring AI Search, our service portal search suggestions are opening up catalog items and knowledge articles in ITIL view. I am using the latest Homepage Search widget. The search results page seem to work fine pointing to the service portal links. Did I miss any configuration for this?

 

Rajini2_0-1700087088732.png

 

https://123.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=30ef41bd3737...

Rajini2_1-1700087114010.png

 

0 Helpfuls
  • 1,421 Views
1 ACCEPTED SOLUTION

Go to solution
Rajini2
Mega Sage
In response to Christian Schum

‎01-08-2024 08:07 AM

Below is the Solution from HI. After upgrading, it resolved.


You are running into a known issue logged as PRB1625609. We are pleased to inform you that the fix for this issue is available in the Utah Patch 9 and Vancouver Patch 4 releases.

Please refer to the below KB article for steps to upgrade if required:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0541128

View solution in original post

5 REPLIES 5