After selecting generate sequence in an order guide, getting the error Invalid Reference

MIcheleWilliams
Tera Contributor

I created an order guide and it processed 3 catalog items in parallel.  The sequential fulfillment plug-in was recently installed. I then took that same order guide and selected generate sequence.  I am now getting the playbook error Invalid Reference for each of the 3 catalog items.  When I click on the link to the catalog items and go to the Automation tab, there is a field labeled "Request" that contains the "Invalid reference".  What is causing the Invalid Reference error? Is Request referencing a field on the parent record?

 
 

 

 

 

 

5 REPLIES 5

Shin Hui Chong
Tera Contributor

Does anybody have any updates on this? I am facing the same error, unable to activate the Playbook due to 'invalid reference'.