After submit the catalogue item in service portal & Close the SC_Task

[Srinivasu2]

Hi Community,

After submit the catalogue item in service portal, it will show a 1 ticket in My tickets tab, but Once close the catalogue task it will disappear,  It will show 0 in my tickets tab, Is this default functionally?

It won't show tickets after close catalogue task right, Please confirm?

Please find the after submit my ticket screenshot and also after close catalogue task screenshot

if i go to my requests it is showing No found Records

Regards,

Srinivasu Sagiraju

[msd93]

Hi @Srinivasu2 

Click on My Requests in service portal and select your view as Opened Requests/Closed Requests based on your need.

Hope this helps!

[Srinivasu2]

Hi @msd93,

I have clicked My Requests but tickets are not showing, I am using local test instance.

Please advise

Regards,

Srinivasu Sagiraju

[Srinivasu2]

Hi,

Please find the below screenshot,

Regards

Srinivasu

[Pritam7]

Hi @Srinivasu2 

Once you close the ticket it will no longer be available in the queue, however you can go to 'Closed Request' and search for that particular ticket.

Regards

Pritam