After submit the catalogue item in service portal & Close the SC_Task

[Srinivasu2]

Hi Community,

After submit the catalogue item in service portal, it will show a 1 ticket in My tickets tab, but Once close the catalogue task it will disappear,  It will show 0 in my tickets tab, Is this default functionally?

It won't show tickets after close catalogue task right, Please confirm?

Please find the after submit my ticket screenshot and also after close catalogue task screenshot

if i go to my requests it is showing No found Records

Regards,

Srinivasu Sagiraju

[AnveshKumar M]

Hi @msd93 ,

There are 2 My Requests widgets in ServiceNow,

1. My Requests widgets: It will not show closed tickets, this is OOTB feature. From the screen shots you shared you are using this widget only so you are not able to view the closed tickets.
2. My Requests (Service Catalog V2): this widget will display filter to view the closed tickets.

Please mark my answer helpful and accept as solution if it helped you 👍✔️

[Srinivasu2]

Hi AnveshKumar,

If i want to change my Request widgets from My Requests widgets to My Requests (Service Catalog V2)

what steps do i need to take?

Regards,

Srinivasu

[AnveshKumar M]

Hi @Srinivasu2 ,

Follow the steps below,

1. Open Service Portal configuration
2. Click on Designer in the page opened.
3. Select the page you want to modify (OOTB this would be Requests [my_requests] page)
4. Drag an drop the My Requests (service catalog v2) widget to the page and remove the existing one.

Please accept my answer as solution mark helpful if it helped you to fix your issue 👍✔️

[Srinivasu2]

Hi AnveshKumar,

If i want to move change my Requests widget (from My Requests widgets to My Requests (Service Catalog V2))

what steps do i need to take?

please suggest

Regards

Srinivasu

[Srinivasu2]

Hi Anveshkumar,

which option do i need to select in these 3.

Could you please tell me specifically?

Regards,

Srinivasu