After submit the catalogue item in service portal & Close the SC_Task

[Srinivasu2]

Hi Community,

After submit the catalogue item in service portal, it will show a 1 ticket in My tickets tab, but Once close the catalogue task it will disappear,  It will show 0 in my tickets tab, Is this default functionally?

It won't show tickets after close catalogue task right, Please confirm?

Please find the after submit my ticket screenshot and also after close catalogue task screenshot

if i go to my requests it is showing No found Records

Regards,

Srinivasu Sagiraju

[AnveshKumar M]

Hi @Srinivasu2 ,

Try dragging them to the page one by one and decide based on preview and remove the remaining.

[Srinivasu2]

Hi AnveshKumar,

Please confirm is this correct widget right?

Regards,

Srinivasu

[msd93]

Hi @Srinivasu2 

this is the correct widget as you are able to see the option of view. Please check if you are able to see closed requests as well other than "open requests" as seen in the image you shared.

Hope this helps you.

[AnveshKumar M]

@Srinivasu2 Yes correct, and check your actual page in ServicePortal before finishing up.

Please accept my answer as solution mark helpful if it helped you to fix your issue 👍✔️

[Srinivasu2]

Hi @AnveshKumar M ,

Is there any option available to show both opened tickets and closed tickets without switching from open tickets to closed tickets.

Could you please suggest?

Regards,

Srinivasu Sagiraju