After submit the catalogue item in service portal & Close the SC_Task

[Srinivasu2]

Hi Community,

After submit the catalogue item in service portal, it will show a 1 ticket in My tickets tab, but Once close the catalogue task it will disappear,  It will show 0 in my tickets tab, Is this default functionally?

It won't show tickets after close catalogue task right, Please confirm?

Please find the after submit my ticket screenshot and also after close catalogue task screenshot

if i go to my requests it is showing No found Records

Regards,

Srinivasu Sagiraju

[AnveshKumar M · Accepted solution]

@Srinivasu2  You need to create a new widget, similar to the OOTB one and edit the filters accordingly.

Please accept my answer as solution mark helpful if it helped you to fix your issue 👍✔️