After upgrading, I can no longer connect to Remote Instance with Update Sources

[Ereshkigal]

Hi.

We have upgraded the TEST instance.

However, after the upgrade, I was unable to connect to the remote instance (DEV) with UpdateSet　> Update Sources.

I checked if there is a difference in Username and Password, and if there is something wrong with the IP access restrictions, but it does not solve the problem.

Please help someone.

Thank you!

[Filipe Cruz]

Hello Ereshkigal,

Are Test and Dev environments running in the same release family?

Best Regards,

Filipe Cruz

[Ereshkigal]

Hi.

Excuse me for lack of knowledge, but where can I find out that the release families are the same?

When it comes to versions, both should be the same San Diego version.

Thank you!

[Hitoshi Ozawa]

Hi Ereshkigal,

There's several Now Support pages on not being able to retrieve remote update sets. Need the exact error message to further search because there are several others as well.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855298

Following is when using LDAP

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723537

[Hitoshi Ozawa]

General information when unable to retrieve update sets.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535176

Following statement at the bottom. It's very difficult to troubleshoot other's instances without knowing all the details. It probably will be faster to contact Now Support.

Note: If your problem still exists after trying the steps in this article:

• Submit an incident to Technical Support and note this Knowledge Base article ID (KB0535176) in the problem description. For more information, see Technical Support.