After upgrading to Australia version -in the customer service portal, customer lost access to report

[maneesh3]

Hi Team,

After upgrading to Australia version -in the customer service portal, customer lost access to report view for 2 reports although we have access permissions to table. snc_external and other roles are already given

How can we fix this, lot of users are getting effected. Please help

[RaghaviR]

The Australia release introduced changes around Workspace and Portal components.

Verify:

Are the reports displayed through:
Dashboard
Portal Widget
Workspace Component
If so, the widget itself may now require additional roles.

[Tanushree Maiti]

Hi @maneesh3 

Reports no longer public

On upgrade to Australia, all public Core UI reports are unpublished to enhance security awareness and control. The glide.report.published_reports.enabled property on all Core UI reports is set to false. Users with the report_admin role can navigate to the sys_report_public table to view unpublished reports and enable the public capacity or enable sharing with logged in users inside the platform. For more information, see (Legacy) Publish a report.

Refer: Report permission issues 

             Known Issue: Dashboards&Reports broken after replacing Performance Analytics with Platform Analytics 

            KB1639061 Troubleshoot report_view ACL access-denied errors on reports and dashboards 

Check 

 KB1578131 Platform Analytics Migration Center guidelines and troubleshooting 

https://www.youtube.com/watch?v=OA2mWEIEhuI

Platform Analytics Migration Center 

 Analytics, Intelligence, and Reporting release notes 

https://www.frox.ch/en/newsroom/blog-articles/servicenow-platform-analytics-reports-dashboard/

https://www.linkedin.com/posts/soerenmaucher_take-action-by-march-2026-heres-what-activity-731632415...

Refer this article:  Important Update on Legacy Reporting and Analytics with Australia Release