After Vancouver Upgrade Service field of Incident is missing some values?

VIKAS45 · ‎11-14-2023

After Vancouver Upgrade Service field(cmdb_ci_service) of Incident is missing some values? How to update the same.

We have observed cmdb_ci_service table and and (cmdb_ci_business_app) has those records as Operational Status as "Non Operational" and are not in sync.

Can we make it Operational Status as "Operational" and make it work?

AshishKM · ‎11-14-2023

Hi @VIKAS45

The Service field of incident is pointing to Business Service ( cmdb_ci_service ) table , if you are admin then you can check the ACL on this table , if something restricted for admin or non-admin or itil users due to that services are showing based on user's role. Please check the share the findings.

-Thanks

AshishKMishra

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Dr Atul G- LNG · ‎11-14-2023

@VIKAS45

Are you checking in PDI?

A suggested by expert @AshishKM check the ACL first so that you can get to know what is stopping value or if its PDI , make it operational move forward.

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