After Xanadu Updagrade ScriptLoader issue
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12-22-2024 10:29 PM
After Xanadu Upgrade, when we cab work bench record we are getting Below Java script error.
"running Client Script "Load Next Available Time script": ReferenceError: ScriptLoader is not defined".
'Load Next Available Time Script' is a OOB client script, we have made UI type to ALL. where it was Desktop in OOB.
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12-22-2024 11:53 PM
was this working fine earlier?
Seems it stopped working after the upgrade due to UI type change which you did.
Certain OOB scripts are designed to work only in specific UI
Change it again to Desktop and logout and login again to verify. I believe it should work fine.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-23-2024 01:04 AM
yes it was working fine earlier.
after upgrade to Xanadu we are getting this error.
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12-23-2024 12:25 AM
it was working fine in previous version when UI type is ALL.
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12-23-2024 01:31 AM
OOB it's UI type as Desktop.
Are you sure it worked fine earlier when UI type = ALL?
If yes then raise a HI ticket.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader