Java Script error for a certain user, not all: browser console issue

[mallikharjuna s]

While form submission user faces "There is a java script error in your browser error": some users get this while other users can submit the form.

Could you please help me to fix this issue, step wise?

[Ankur Bawiskar]

@mallikharjuna s 

did you check which client script is causing this?

you can check this in browser console

[NarendraK14]

Can you give the error snap?

[Anand Kumar P]

Hi @mallikharjuna s ,

Impersonate that user and open catalog item right click and inspect, in the console you can see which client side script user getting the error it will show.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0610480

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand