After Xanadu Updagrade ScriptLoader issue

Harikrishna3
Tera Contributor

After Xanadu Upgrade, when we cab work bench record we are getting Below Java script error.

 

"running Client Script "Load Next Available Time script": ReferenceError: ScriptLoader is not defined".

 

'Load Next Available Time Script' is a OOB client script, we have made UI type to ALL. where it was Desktop in OOB.

 

@Ankur @Ankur9 

 

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@Harikrishna3 

was this working fine earlier?

Seems it stopped working after the upgrade due to UI type change which you did.

Certain OOB scripts are designed to work only in specific UI

Change it again to Desktop and logout and login again to verify. I believe it should work fine.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

yes it was working fine earlier.
after upgrade to Xanadu we are getting this error.

Harikrishna3
Tera Contributor

it was working fine in previous version when UI type is ALL.

@Harikrishna3 

OOB it's UI type as Desktop.

Are you sure it worked fine earlier when UI type = ALL?

If yes then raise a HI ticket.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader