After yokohama upgrade i am unable to get indent,outdent options into knowledge article body
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07-24-2025 05:25 AM
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07-24-2025 05:41 AM
Hi,
Maybe this should help:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692557
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07-24-2025 06:05 AM
Thanks for reply, before upgrade, i was able to access it. but after upgrade only it happened. where to find what kind of changes happened recently.
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07-24-2025 06:11 AM
Changes to the system should be stored under:
System Diagnostics -> Upgrade History
There should be a record containing 'yokohama' giving all changes implemented in your instance
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07-24-2025 05:55 AM
Try repairing the Knowledge plugin once and then retry the action.
Alternatively, you can check the Git link shared by @DEA_thlyhallows for further guidance.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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