After Zurich Hotfix 1,"Business Pause Duration" shows "0"; in Xanadu, it was empty value in Task_SLA

sateesh14
Tera Contributor

yesterday

Hi Team,

I'm facing an issue with the Task_SLA table. After upgrading to Zurich Hotfix 1, the 'Business Pause Duration' field now shows '0'. Before the upgrade, in the Xanadu version, this field used to be empty.

Could you please help me resolve the issue..

sateesh14_0-1761782422159.png

sateesh14_1-1761782490172.png

 

 

0 Helpfuls
  • 141 Views
1 REPLY 1

Bhuvan
Giga Patron

yesterday

@sateesh14 

 

Go through below knowledge article for resolution

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869390

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

0 Helpfuls