After Zurich Hotfix 1,"Business Pause Duration" shows "0"; in Xanadu, it was empty value in Task_SLA

[sateesh14]

Hi Team,

I'm facing an issue with the Task_SLA table. After upgrading to Zurich Hotfix 1, the 'Business Pause Duration' field now shows '0'. Before the upgrade, in the Xanadu version, this field used to be empty.

Could you please help me resolve the issue..

[Bhuvan]

@sateesh14 

Go through below knowledge article for resolution

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869390

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan