ageing report for incident and task

shristy2
Giga Expert

‎10-24-2017 09:03 AM

can we pull ageing report for incident and task , if yes how>?

Please help

client wants to pull the report , so if i should provide a ageing box on incident and task form or anything else to be done?

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3 REPLIES 3

Chuck Tomasi
Tera Patron

‎10-24-2017 09:04 AM

Hi Shristy,



Can you elaborate on your requirements? Are you looking for open incidents older than 30 days? Are you looking for a breakdown in how old they are (1 month, 2 months, 3 months) as a bar chart?


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Martin29
Kilo Expert

‎10-24-2017 09:10 AM

Hi Shristy,



you can create a BAR report on the 'task' table (to get INC & TASK (and a lot more in theory) in one report), group by created, stack by e.g. Prio or Task Type, aggregate by count. The rest depends on what you want to see. add Assigned to = javascript:gs.getUserID() will show stuff for the currently logged in user for example which gives a more dynamic/common report. Also Task type = incident OIR Task Typ = Catalog Task conditions might be useful to not see everything.



Quite easy.



Regards!



Martin


Chandu Telu
Tera Guru
Tera Guru

‎10-24-2017 09:35 AM

HI Shristy,




Please check the below link it may help you


Trying to create an aging report


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