Agent Assist not showing Catalog Items result

[Shivam Saxena1]

Hello,

I am facing issue with 'CSM Configurable Workspace'. I need to setup 'Agent Assist' such as it should search for 'Catalog Items' but it is not able to search catalog items.

However it is working in 'Agent Workspace' but not in 'CSM Configurable Workspace. Please find the below screenshots.

Agent Workspace View (for case record) :

CSM Configurable Workspace Vie (for a case record) :

Can someone please guide me how to configure it in CSM Configurable Workspace just like Agent Workspace?

Thanks.

[Aman Kumar S]

Hey,

Checkout below articles for setting it up:
Set up Agent Assist
Set up Agent assist information sources

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Shivam Saxena1]

Hi Aman,

I got the place where I need to update the catalog items. Need to configure it in Table Configuration.

Thanks for your response.

Regards,

Shivam