Agent Calendar ($managerSchedule.do) - how can we display groups we aren't a manager of?

e_wilber
Tera Guru

‎05-05-2023 05:57 AM

We need the Agent Calendar ($managerSchedule.do) to show groups in the dropdown list that the logged-in user isn't a manager of.  How can we accomplish this?

 

Or, if that's not possible, is there a way to workaround this issue but allowing multiple people manage the same groups?

 

Our use case is we have a dental office where the schedules are a group of people who will be able to see all specific groups within the dropdown list, not just ones they are a manager of. Ideally we'd filter this by group_type or something similar.

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Pooja Mahajan
Tera Contributor

‎05-27-2024 07:47 AM - edited ‎05-27-2024 07:47 AM

Hello @e_wilber  , 

You can achieve this by changing the property: "team_calendar.enable_for_grpmember" to true

Add type "schedule_visible_internally" or "schedule_visible_externally" to assignment group depending on requirement.

For reference please see below article:

https://docs.servicenow.com/bundle/tokyo-field-service-management/page/product/field-service-managem...