Agent chat message based on Schedule hours

[Kri]

I want to show a no agent available message based on the Schedule time

if it is falling during the Schedule time then the message should display 'No agents available to take the chat, all are busy in other chat'

if it is falling outside the Schedule time then the message should display 'All agents are offline now, please contact during the working hours 8AM-5PM Mon-Fri'

@Mark Roethof 

[Mark Roethof]

It's definitely possible, have done this before, though have to dig in to this, can't answer it with 2 or 3 minutes 😅

Kind regards,
Mark 

[Kri]

Any chances?

[Mark Roethof]

I think the challenge in your question is that only checking isLiveAgentAvailable is not enough. Because you could have a schedule attached to the queue, though what if no one in the queue is online at that moment? And you are asking for very specific messages (and follow-up actions?)

Or did I misunderstood?

I don't think there is an out-of-the-box vaSystem property for such. Though ofcourse you could check first check if live agent is available, and if not, check if you are inside office hours or not. It's a small workaround, though would be possible.

First check isLiveAgentAvailable. If yes, decision which connects to live agent. If no, decision to check if inside office hours or not, depending on this present a message.

Kind regards,
Mark

[Kri]

How do I configure it?

[Mark Roethof]

What part exactly?

Or: share what you actually tried and where you are exactly stuck. Then we can just help you on that bit.

Kind regards,
Mark