Agent chat message based on Schedule hours

[Kri]

I want to show a no agent available message based on the Schedule time

if it is falling during the Schedule time then the message should display 'No agents available to take the chat, all are busy in other chat'

if it is falling outside the Schedule time then the message should display 'All agents are offline now, please contact during the working hours 8AM-5PM Mon-Fri'

@Mark Roethof 

[Kri]

No I don't have this issue now, I need to know how to configure the no agents available message based on the Schedule time

[Kri]

I wrote the script to check for Live Agent Availability otherwise it will throw no agents available message it is working now, Can you help me how can I configure the message based on the Schedule?

[Kri]

@Community Alums @johndoh 

[johndoh]

If you have your conditions correct the Unavailable Message block should be displayed. For me personally I gave them the option to create a ticket so have a Incident creation after the message.

[Kri]

That's my question what condition should I give to show the no agent message during the Schedule hours and outside the Schedule hours?